FAQ

What hair type does it work on?

All hair types: fine, thick, curly, straight, colored. Especially appreciated when roots get greasy quickly or hair breaks.

When will I see the difference?

Freshness from the first wash. Less oily roots in about 2 weeks. More strength and volume after 4 to 8 weeks of regular use.

Does it make hair grow back?

It won't be promised to you: it's a cosmetic product, not a medical treatment. It cleanses, soothes the scalp, strengthens the hair fiber, and limits breakage. If you are losing a lot of hair, talk to a dermatologist.

My hair feels weird for the first few days. Is that normal?

Yes. If you're coming off a silicone shampoo, expect 2 to 4 transition washes. After that, they'll feel lighter.

How long does a bar of soap last?

1 to 2 months with 2 or 3 washes per week, if it dries on a soap dish between showers.

Can I use it on my beard or body?

Yes for the beard. For the body too, but you'll use it up faster. Avoid contact with the eyes.

Is it vegan?

No: it contains lanolin (wool wax from sheep). All ingredients are listed on the Ingredients page.

How long does delivery take?

7 to 12 business days in France, 8 to 14 in Belgium, Luxembourg and Monaco. It is free and tracked.

How do I track my package?

You'll receive an email with the tracking number as soon as your order ships. Still haven't received it? Check your spam folder, then contact us.

And what if that doesn't work for me?

Return the product to us within 30 days of receipt, even if opened, and we’ll refund you. Return shipping costs are your responsibility, and the guarantee is valid once per customer.

What payment methods do you accept?

Credit card, Apple Pay, Google Pay and PayPal. Payment is managed by Shopify and is completely secure.

No unpleasant surprises

After your order.

Day 0
Order confirmed

You’ll receive an email with the summary right away.
Days 1 to 3
Preparation

Your order has been prepared and shipped by our manufacturer.
Upon sending
Follow-up

Your tracking number will arrive by email: you can see where your package is.
Days 7 to 12
Delivery

Free delivery to your home. 8 to 14 days in Belgium, Luxembourg and Monaco.